Part Time EMS Facilitator at Melrose-Wakefield

ADP, Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Part time

Job summary

Armstrong Ambulance Service seeks a Part Time EMS Facilitator stationed at Melrose-Wakefield Hospital in Arlington, MA. The role coordinates patient medical transportation, including ALS, BLS, and wheelchair services, and serves as the primary contact for clinical, logistical, and insurance inquiries.

Healthcare/EMS experience is required; a valid driver's license, CPR/BLS certification, CORI background check, and drug screening are expected.

Qualifications

• Healthcare/EMS experience required.
• Demonstrated commitment to outstanding customer service.
• Strong communication with hospital staff and patients.

Responsibilities

• Manages medical transportation needs for patients within the facility.
• Assists hospital staff with booking appropriate mode of transport.
• Coordinates patient priorities with staff and dispatch center.
• Communicates transportation updates to staff, patients and families.
• Answers clinical, logistical, or insurance questions about transportation.
• Provides excellent customer service to patients, families and staff.
• Solicits regular feedback from hospital staff for improvements.
• Works with EMS and hospital management to improve efficiencies.

Skills

EMS coordination

Customer service

Communication

Hospital coordination

Education

Healthcare/EMS experience

Tools

CPR/BLS certification

Valid driver's license

CORI background check

Drug screen

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time EMS Facilitator at Melrose-Wakefield

Management Part Time Arlington, MA, US

Salary Range: $25.00 To $34.00 Hourly

The EMS Facilitator will be stationed onsite at Melrose-Wakefield Hospital and will serve as the primary point of contact for coordinating patient medical transportation needs. This role is responsible for ensuring patients receive timely and appropriate transportation services, including Advanced Life Support (ALS), Basic Life Support (BLS), and wheelchair van transportation. The EMS Facilitator will be the point person to help answer any clinical, logistical, or insurance questions about each patient’s medical transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages medical transportation needs for patients within the specified healthcare facility.
• Assistshospitalstaffwithbookingappropriatemodeoftransportationandgatheringnecessary paperwork.
• Coordinatespatientprioritieswithhospitalstaffandmedicaltransportationdispatchcenter.
• Communicatestransportationupdateswithhospitalstaff,patientsandpatients’families.
• Answersclinical,logistical,orinsurancequestionsregardingmedicaltransportationfrompatientsor their families.
• Providesexcellentcustomerservicetopatients,theirfamilies,andhospitalstaff.
• Solicitsregularfeedbackfromhospitalstaffandcreatesastructuredfeedbackloopwithmanagement and EMS operations.
• CommunicateseffectivelywithEMSagencies,physicians,andotherhealthcareproviders.
• Actsasthesubjectmatterexpertonthefacilityneedsandtransportpatterns.
• WorkswithEMSandHospitalManagementteamstoimproveefficiencieswithinthehospitalsystem.
• UnderstandsandassistsstaffwithfollowinginsuranceprocessesandmeetingrequirementsforMass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

COMPANY STANDARDS:

• Performsalldutiesinasafe,courteous,confidentialandprofessionalmanner.
• Maintainsapositiveandprofessionalimagebybeingwellgroomedandproperlyattiredatall times.
• Maintainsresponsereadinessconsistentwithcompany’sresponsecriteria.
• Mentors,trains,andencouragesfellowstaffasneededtohelpthemattaintheirfullpotential.
• Completes all reports legibly, accurately, and on a timely basis.
• MaintainsconfidentialityofallcustomerandArmstronginformation.

PATIENT PRIVACY:

• EmployeesareexpectedtoprotecttheprivacyofallpatientinformationinaccordancewithCompany policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
• Employees may access protected health information and other patient information only to the extent thatitisnecessarytocompletejobdutiesandmayonlysharesuchinformationwiththosewhohave a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
• Employeesareencouragedandexpectedtoreport,withoutthethreatofretaliation,anyconcerns regardingthe company’s policiesandproceduresonpatient privacyandanyobserved practicesin violation of that policy to the designated management personnel.

QUALIFICATIONS:

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Healthcare/EMS experience required.

Qualifications

• CertificationinBasicLifeSupportCPR
• Validmotorvehicleoperatorlicensewithsatisfactorydrivinghistory
• CandidatemustpassabackgroundcheckincludingCORI
• Candidatemustpassadrugscreenandlifttest
• Commitmenttoprovidingexemplarycustomerservice

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must:

• Abilitytoliftandmaneuver125poundswithassistanceandwithoutdifficulty
• Abilitytowalkupanddownstairswithoutdifficulty
• Abilitytoliftandcarry125poundsupanddowntwoflightsofstairswithassistanceandwithout difficulty
• Abilitytosit,stand,andkneelforlongperiodsoftime
• Abilitytowalkwithoutdifficultyandwithoutaffectingtheimmediateperformanceofjob-relatedduties

Armstrong Ambulance Service is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.