Onsite HOA Manager - Operations & Resident Experience

RealManage, LLC; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

RealManage is seeking an Assistant Community Association Manager to support the daily operations of HOAs and ensure outstanding service. You will help manage clubhouse reservations, resident communications, board/annual meeting packets, and minutes, while maintaining documentation and vendor coordination.

You will work closely with residents to resolve issues, uphold company guiding principles, and participate in ongoing training to deliver consistent, high-quality community management.

Responsibilities

• Assist in daily operations of HOA communities delivering professional services and high resident satisfaction.
• Respond to calls/emails within 24 hours of receipt.
• Acquire and maintain knowledge of state/regulatory statutes and community documents.
• Manage clubhouse and pool reservation process.
• Process pool cards/gate remote requests where managed at branch level.
• Upload Community Documents to Archive (votes, proxies, legal docs).
• Assist with resident correspondence on violations, forms, payments, ACC requests, reservations.
• Track expiration dates on association agreements; solicit bids for renewal and renew as needed.
• Assist in obtaining COI information for vendors.
• Prepare Board and Annual Members Meeting Packets per bylaws notice requirements.
• Attend Board Meetings and Annual Members Meetings to assist with check-in, vote counting, and minutes.
• Prepare New Board Member Packets within two working days of Annual Members Meeting.
• Support volunteer process for associations and manage committee databases.
• Set up files for new associations and maintain files per procedures.
• Assist CAM with researching resident requests and scheduling meetings.
• Build positive relationships with residents to ensure high service levels and timely resolutions.
• Attend monthly Manager’s and training meetings as required.
• Demonstrate professional conduct at all times and handle diverse situations responsibly.

Job description

RealManage is seeking an Assistant Community Association Manager to support the daily operations of HOAs and ensure outstanding service. You will help manage clubhouse reservations, resident communications, board/annual meeting packets, and minutes, while maintaining documentation and vendor coordination.

You will work closely with residents to resolve issues, uphold company guiding principles, and participate in ongoing training to deliver consistent, high-quality community management.