Assistant Community Manager - Resident Operations

Associa; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in Houston seeks an onsite Assistant Community Manager - Resident Operations to handle resident inquiries, service requests, and day-to-day operational needs. You will manage access systems, amenities, deposits, and related administrative tasks while coordinating with vendors and staff to ensure seamless community operations.

Ideal candidates provide five-star customer service to residents and the Board, build rapport, and communicate clearly in writing and speaking.

Qualifications

• Must deliver five-star customer service to the Board and residents.
• Ability to advise and direct the Board to make decisions.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to build rapport with residents and clients.

Responsibilities

• Manage resident inquiries, service requests, communications, and operational concerns with timely, professional support.
• Communicate Association policies, procedures, services, and updates to residents.
• Oversee access systems, amenities, rentals, deposits, refunds, inspections, and documentation.
• Coordinate with vendors and internal teams to support operations and resolve issues.
• Support the Community Manager with Board initiatives, projects, and meetings.

Skills

Customer service

Board liaison

Communication

Analytical thinking

Education

HS Diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

SBB Management is looking for an onsite Assistant Community Manager - Resident Operations

• Manage resident inquiries, service requests, communications, and operational concerns while providing timely, professional support.
• Communicate Association policies, procedures, services, community updates, notices, and other important information to residents.
• Oversee community access systems, amenities, facility rentals, and related administrative processes, including fees, deposits, refunds, inspections, and documentation.
• Evaluate resident, access, amenity, and operational issues; coordinate appropriate resources and **escalate** significant matters to the Community Manager as needed.
• Oversee assigned administrative and financial processes, including deposits, refunds, revenue reporting, expense documentation, and recordkeeping.
• Coordinate with vendors, corporate departments, and other resources to support community operations and resolve issues.
• Identify opportunities to improve resident service, operational efficiency, and administrative processes.
• Support the Community Manager with Association operations, Board initiatives, projects, meetings, and other management responsibilities.
• Provide operational continuity and backup support in the Community Manager's absence within delegated authority.
• Provide day-to-day direction and oversight to assigned onsite administrative or front-desk personnel, when applicable.
• Attend Board, Association, vendor, and operational meetings as assigned.
• Perform other management-related duties consistent with the responsibilities of the position.

Requirements

• HS Diploma or GED
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.