Onsite HOA Community Manager & Liaison

Associa; Williamsburg (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

CGI Associa in Williamsburg, VA seeks an Onsite Community Manager to oversee HOA operations on-site, coordinating administrative tasks, budgets, maintenance projects, and board communications. You will liaise with homeowners, board members, vendors, and staff; manage capital improvements, enforce rules, and ensure timely reporting and compliance.

This role requires proactive problem solving, strong customer service, and the ability to interpret financial statements.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Board, General Manager, and homeowner requests.
• Willingness to obtain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Proactive communication and problem solving to improve processes.
• Ability to interpret financials and budgets (Balance Sheet, Income Statement).
• Strong project management and multi-tasking abilities.
• Excellent written and spoken communication; conflict resolution skills.

Responsibilities

• Implement Board policy within the management agreement scope.
• Walk and inspect the community and enforce rules and regulations.
• Issue violation notices and follow up for corrections.
• Meet homeowners, board members, vendors, and contractors.
• Respond to inquiries in person, by phone, or email.
• Enter data, manage documents and information in the database.
• Create and manage budgets; review financial reports and reserves.

Skills

Community management

Vendor coordination

Budgeting

Customer service

Education

CMCA/AMS/PCAM certification (or pursuing)

Job description

CGI Associa in Williamsburg, VA seeks an Onsite Community Manager to oversee HOA operations on-site, coordinating administrative tasks, budgets, maintenance projects, and board communications. You will liaise with homeowners, board members, vendors, and staff; manage capital improvements, enforce rules, and ensure timely reporting and compliance.

This role requires proactive problem solving, strong customer service, and the ability to interpret financial statements.