Onsite Community Manager

associacareers; Rockville (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

CGI Associa is hiring an Onsite Community Manager for its HOA in Williamsburg, VA. The role oversees office, administrative, and maintenance projects and acts as liaison among homeowners, the Board, staff, and vendors.

The ideal candidate has 2+ years of community association experience, strong communication, and the willingness to obtain CMCA/AMS/PCAM certifications. The position offers an annual salary range of $50,000 to $60,000 and a focus on budget management and governance.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowner requests.
• Ability to interpret financials and create budgets, including Balance Sheet, Income Statement, operating expenses, and reserves.
• Excellent communication skills (written and spoken) with effective conflict resolution.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Walk and inspect the community; ensure maintenance and compliance with rules.
• Issues violation notices to homeowners and follow-up.
• Meet and greet homeowners, Board members, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data entry and updating information in the database; record and track documents.
• Create and manage budgets; review financial reports and reserves.
• Submit RFPs, manage bidding and vendor selection; develop vendor relationships.
• Prioritize maintenance requests and coordinate vendors for on-site work.
• Prepare board packages and coordinate monthly/annual board meetings.
• Create and send weekly communications to homeowners about maintenance and events.
• Assist homeowners with architectural review forms and Board decisions.

Skills

Customer service oriented

Communication skills

Project management

Team oriented

Proactive communication

Education

CMCA, AMS, or PCAM certification (preferred)

Job description

CGI Associa is hiring an Onsite Community Manager for its HOA community in Williamsburg, VA.

The Onsite Community Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $50K-$60K.

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.