Onsite Community Manager

Associa; Williamsburg (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

CGI Associa seeks an Onsite Community Manager for an HOA in Williamsburg, VA to oversee office, administrative, and maintenance projects, including capital improvements.

The role acts as liaison among homeowners, Board of Directors, committee members, management staff, and vendors, ensuring policy compliance and responsive operations.

Qualifications

• 2+ years of community association experience.
• Knowledge of HOA governance and interface with homeowners requests.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Ability to interpret financials and create budgets, including balance sheets and income statements.

Responsibilities

• Implement Board policy and directives within the management agreement.
• Walk and inspect community; ensure maintenance and compliance with rules.
• Issue violation notices and follow up for corrections.
• Liaise with homeowners, board, committees, staff, and vendors.
• Research inquiries in person, by phone, and by email.

Skills

Customer service

Team player

Proactive communication

Ownership & initiative

Conflict resolution

Project management

Budgeting & financial analysis

Interpreting financial statements

Vendor coordination

HOA certification mindset

Education

CMCA/AMS/PCAM certification desirable

Job description

Job Description

CGI Associa is hiring an Onsite Community Manager for its HOA community in Williamsburg, VA.

The Onsite Community Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary

$50K-$60K.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.