Onsite Community Manager

Associa; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

CGI Associa in downtown Richmond, VA is seeking an Onsite Community Manager to oversee all administrative, maintenance, and project activities for a high-rise condominium.

You will act as the liaison among homeowners, the Board, committees, and vendors, manage communications, coordinate meetings, and ensure HOA rules are followed.

The role requires 2+ years in community associations, strong communication, initiative, and the ability to work independently at the front desk.

Qualifications

• 2+ years of community association experience.
• Friendly, self-motivated go-getter with excellent communication.
• Proactive, responsive, and able to work independently.
• Strong communication with board and GM; proficient with basic tech for maintenance.

Responsibilities

• Serve as Onsite Manager at front desk and greet residents, guests, vendors.
• Respond to inquiries in person, by phone, and email.
• Manage mail, email, and newsletters to homeowners and board members.
• Inspect community to ensure HOA rules are followed.
• Issue HOA violation notices and follow up for corrections.
• Coordinate with maintenance contractors and vendors.
• Schedule and chair monthly board meetings.
• Review financials and delinquency reports; assist with budget creation.
• Submit RFPs, review proposals, and present to the board.
• Code invoices and activate FOB access.
• Other duties as assigned.

Skills

Community association experience

Excellent communication

Proactive, self-motivated

Independent work

Job description

CGI Associa is hiring anOnsite Community Manager for its high-rise condominium community in downtown Richmond, VA.

The Onsite Community Manager oversees all administrative, maintenance, and projects to ensure the betterment of the community. The Onsite Community is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Onsite Manager positioned at the Front Desk.
• Meet and greet homeowners, residents, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Manage all mail, email, and mass email correspondence and monthly newsletters to homeowners and members of the Board of Directors.
• Walk and inspect community to ensure HOA rules and regulations are followed and community is well maintained.
• Issue HOA violations notices to homeowners; follow up to ensure violations were corrected.
• Contact outside maintenance contractors and vendors for maintenance repair and service.
• Communicate with contracted porter staff on work that needs to be done.
• Schedule and facilitate monthly board meetings.
• Review financials and delinquency reports, assist with budget creation.
• Submit RFPs, review proposals, offer recommendations to the board, meet and walk contractors to work area.
• Schedule contractors and vendors onsite to include walk on roof.
• Coordinate with loading dock resident move-ins and move-outs.
• Issue and Activate FOB access.
• Review Security camera.
• Approve and code invoices.
• Other duties as assigned.

Requirements

• 2+ years of community association experience.
• Friendly demeanor, Self-motivated, and Go-getter.
• Excellent communicator who follow-up regularly.
• Proactive, takes initiative, responsive, and available.
• Communicative to board and GM.
• Ability to work independently.
• Computer savvy with mechanical aptitude to understand maintenance/operations needs for key FOB, security systems, fire suppression systems, water pumps and elevators.