Customer Service/Intake Specialist - ASAP

Vaco by Highspring; Glendale (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Vaco by Highspring is seeking an energetic Customer Service / Intake Representative in Glendale, CA. This onsite role handles high-volume outbound calls, inbound inquiries, and detailed information gathering to move prospective clients through the intake process.

You will document activity in Litify CRM, follow scripts, and maintain a positive, professional demeanor in a fast-paced environment. Requirements include 3+ years in customer service or call center; bilingual Spanish is a plus.

Qualifications

• 3+ years of customer service, call center, or high-volume phone experience.
• Experience handling outbound and inbound inquiries with strong follow-up.

Responsibilities

• Manage a high volume of outbound calls (50–100 per day) to prospective clients.
• Serve as the first contact for prospective clients using scripts and questionnaires.
• Maintain follow-up using multiple touchpoints and document activity in Litify CRM.
• Transition qualified prospects to the appropriate intake specialist.

Skills

Outbound calling

Customer service

Phone handling

Bilingual Spanish

Tools

Litify CRM

Job description

Customer Service / Intake Representative

Location: Glendale, CA | Onsite

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Type: Temp-to-Hire

Pay: $25-$27/hour, depending on experience

A growing and thriving legal firm is seeking an energetic, personable Customer Service / Intake Representative who thrives on the phone and enjoys connecting with people. This position is ideal for someone with strong call center or high-volume customer service experience who is comfortable making outbound calls, gathering detailed information, and consistently following up with prospective clients.

• Manage a high volume of outbound calls, approximately 50-100 per day, to prospective clients generated through the firm's lead system, while also handling inbound inquiries, voicemails, texts, and ongoing follow-up.
• Serve as the first point of contact for prospective clients, following established scripts and questionnaires to gather detailed information, assess potential needs, and provide a professional, compassionate, and positive customer experience.
• Maintain consistent follow-up with leads through multiple phone and text touchpoints, accurately documenting client information and activity in Litify CRM, with the goal of transitioning qualified prospects to the appropriate retainer or intake specialist.
• Bring 3+ years of customer service, call center, or high-volume phone experience, with strong communication and listening skills, excellent attention to detail, and the ability to remain energetic, polished, and professional in a fast-paced environment. Bilingual Spanish is a plus.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).