Onsite High-Volume Customer Support & Order Entry Pro

The Nagler Group; Ward Hill (MA); On-site; USD 38,000 - 47,000; Full time

Job summary

The Nagler Group is seeking a motivated Customer Service / Order Entry specialist to join our fully onsite team in Haverhill, MA. In this fast-paced role you will handle high-volume inbound inquiries, accurately enter and manage orders, and keep customers informed on shipping and product details.

You will collaborate with Sales, Operations, and Shipping, assist with returns and warranties, and help ensure data integrity across internal systems.

Qualifications

• Experience in customer service or order processing.
• Strong data entry skills with attention to detail.
• Ability to manage high-volume workload and competing priorities.

Responsibilities

• Handle inbound customer inquiries by phone and email.
• Enter and manage customer orders with accuracy and speed.
• Provide updates on order status, shipping, and product information.
• Assist with returns, RMAs, and warranty requests.
• Support payment and account inquiries.
• Coordinate with Sales, Operations, and Shipping to resolve issues.
• Document customer interactions in internal systems.
• Support website and e-commerce order activity as needed.

Skills

Customer service

Order processing

Data entry

Communication

Tools

ERP system

Spreadsheets

Job description

The Nagler Group is seeking a motivated Customer Service / Order Entry specialist to join our fully onsite team in Haverhill, MA. In this fast-paced role you will handle high-volume inbound inquiries, accurately enter and manage orders, and keep customers informed on shipping and product details.

You will collaborate with Sales, Operations, and Shipping, assist with returns and warranties, and help ensure data integrity across internal systems.