Client Support & Solutions Specialist

The Nagler Group; Northampton (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Nagler Group in Northampton, MA is seeking a Client Support Specialist to join our team. This role blends customer service, technical know-how, and problem-solving to support clients and resolve issues efficiently.

You will respond to questions, troubleshoot problems, and build strong client relationships while handling sensitive payroll-related data with accuracy and discretion. A proactive, organized communicator thrives in this customer-facing role.

Qualifications

• Previous experience in customer service, helpdesk support, technical support, or a similar client-facing role.
• Strong communication skills and the ability to explain technical information in everyday language.
• Excellent organizational skills and the ability to juggle multiple priorities.
• Strong computer skills and a sharp eye for detail.
• Someone who genuinely enjoys helping others and delivering an exceptional client experience.

Responsibilities

• Serve as a go-to resource for clients, answering questions, handling requests, and troubleshooting issues.
• Build strong, lasting client relationships through responsive and personalized support.
• Maintain accurate, confidential account information and verify important client data.
• Investigate issues, think critically, and find solutions that make things easier for clients.
• Handle sensitive information, including payroll-related data, with a high level of accuracy and attention to detail.
• Keep multiple priorities moving while ensuring every client receives timely, professional service.

Skills

Customer service

Helpdesk support

Technical support

Client-facing

Job description

The Nagler Group in Northampton, MA is seeking a Client Support Specialist to join our team. This role blends customer service, technical know-how, and problem-solving to support clients and resolve issues efficiently.

You will respond to questions, troubleshoot problems, and build strong client relationships while handling sensitive payroll-related data with accuracy and discretion. A proactive, organized communicator thrives in this customer-facing role.