Printing Operations: Customer & Purchasing Lead

The Nagler Group; Holyoke (MA); On-site; USD 52,000 - 73,000; Full time

Job summary

The Nagler Group in Holyoke, MA is seeking a Back Customer Service Rep/Purchasing Manager to keep orders moving from inquiry through delivery, coordinating with customers, vendors and production teams to meet timelines.

This onsite, full-time role requires prior experience in a commercial printing environment, strong customer service and organizational skills, and the ability to juggle multiple orders and deadlines without missing details.

Qualifications

• Experience in a commercial printing company is a must.
• Strong customer service, communication, and organizational skills.
• Ability to juggle multiple orders and deadlines without missing details.
• Familiarity with print specifications, production processes, and purchasing.

Responsibilities

• Manage customer orders from inquiry to final delivery.
• Prepare estimates and quotes and ensure accurate order entry.
• Purchase paper, envelopes, and production supplies to keep operations running smoothly.
• Monitor inventory and build strong vendor relationships.
• Coordinate with prepress, digital and offset printing, bindery, finishing, and shipping teams.
• Keep production schedules, customer expectations, and material needs aligned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Purchasing

Job description

The Nagler Group in Holyoke, MA is seeking a Back Customer Service Rep/Purchasing Manager to keep orders moving from inquiry through delivery, coordinating with customers, vendors and production teams to meet timelines.

This onsite, full-time role requires prior experience in a commercial printing environment, strong customer service and organizational skills, and the ability to juggle multiple orders and deadlines without missing details.