Technical Order Specialist - Customer Service (Onsite)

The Nagler Group; Wilmington (MA); On-site; USD 56,000 - 63,000; Full time

Job summary

The Nagler Group in Wilmington, MA is seeking two Customer Service Representatives to join its growing team. This role focuses on handling orders, assisting customers, and expanding knowledge of technical products in a fast-paced, collaborative environment.

You will respond to inquiries via phone and email, manage quotes and orders, and work with sales to resolve issues while maintaining accurate records. Ideal candidates have 2+ years of experience, familiarity with ERP/CRM systems, and strong

Qualifications

• 2+ years of customer service or order management experience.
• Experience in manufacturing, distribution, or technical products is a plus.
• Familiarity with ERP/CRM and MS Office.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Respond to customer inquiries by phone, email, and electronic ordering systems, including quotes, orders, inventory, and delivery updates.
• Process customer orders and quotes accurately from entry through fulfillment.
• Develop product knowledge to better understand customer needs and provide effective support.
• Coordinate with sales and internal teams to resolve order discrepancies and communicate updates.
• Maintain accurate records of orders, quotes, certifications, and related documentation.
• Identify and help address order entry errors and customer service concerns.

Skills

Customer service

Order management

Communication

Attention to detail

Organizational skills

Problem-solving

Education

Associate or bachelor’s degree

Tools

ERP or CRM systems

Microsoft Office

Job description

The Nagler Group in Wilmington, MA is seeking two Customer Service Representatives to join its growing team. This role focuses on handling orders, assisting customers, and expanding knowledge of technical products in a fast-paced, collaborative environment.

You will respond to inquiries via phone and email, manage quotes and orders, and work with sales to resolve issues while maintaining accurate records. Ideal candidates have 2+ years of experience, familiarity with ERP/CRM systems, and strong