Customer Care Specialist

The Nagler Group; Ward Hill (MA); Presencial; USD 38.000 - 47.000; Jornada completa

Descripción de la vacante

The Nagler Group is seeking a motivated Customer Service / Order Entry specialist to join our fully onsite team in Haverhill, MA. In this fast-paced role you will handle high-volume inbound inquiries, accurately enter and manage orders, and keep customers informed on shipping and product details.

You will collaborate with Sales, Operations, and Shipping, assist with returns and warranties, and help ensure data integrity across internal systems.

Formación

• Experience in customer service or order processing.
• Strong data entry skills with attention to detail.
• Ability to manage high-volume workload and competing priorities.

Responsabilidades

• Handle inbound customer inquiries by phone and email.
• Enter and manage customer orders with accuracy and speed.
• Provide updates on order status, shipping, and product information.
• Assist with returns, RMAs, and warranty requests.
• Support payment and account inquiries.
• Coordinate with Sales, Operations, and Shipping to resolve issues.
• Document customer interactions in internal systems.
• Support website and e-commerce order activity as needed.

Conocimientos

Customer service

Order processing

Data entry

Communication

Herramientas

ERP system

Spreadsheets

Descripción del empleo

Location: Haverhill, MA

Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Work setting: Fully onsite

Job type: Temp to hire

Hours: Full time, 40 hours per week

Overview

Join a fast paced team supporting customers and internal departments. This role focuses on high volume inbound customer support, order entry, and accurate data management.

What You Will Do

• Handle inbound customer inquiries by phone and email
• Enter and manage customer orders with strong accuracy and speed
• Provide updates on order status, shipping, delivery, and product information
• Assist with returns, RMAs, and warranty requests
• Support payment and account related inquiries
• Coordinate with Sales, Operations, and Shipping to resolve issues
• Document customer interactions and outcomes in internal systems
• Support website and e-commerce order activity as needed

What we are looking for

• Customer service or order processing experience
• Strong data entry skills and attention to detail
• Comfortable in a high-volume environment with competing priorities
• Clear communication and problem-solving skills
• Proficiency with basic computer tools such as email and spreadsheets

Nice to have

• Experience using an ERP system
• Background in manufacturing, distribution, or product based environments

Interested candidates should apply and/or reach to: [e-mail]

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