Customer Service Representative

The Nagler Group; Wilmington (MA); On-site; USD 56,000 - 63,000; Full time

Job summary

The Nagler Group in Wilmington, MA is seeking two Customer Service Representatives to join its growing team. This role focuses on handling orders, assisting customers, and expanding knowledge of technical products in a fast-paced, collaborative environment.

You will respond to inquiries via phone and email, manage quotes and orders, and work with sales to resolve issues while maintaining accurate records. Ideal candidates have 2+ years of experience, familiarity with ERP/CRM systems, and strong

Qualifications

• 2+ years of customer service or order management experience.
• Experience in manufacturing, distribution, or technical products is a plus.
• Familiarity with ERP/CRM and MS Office.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Respond to customer inquiries by phone, email, and electronic ordering systems, including quotes, orders, inventory, and delivery updates.
• Process customer orders and quotes accurately from entry through fulfillment.
• Develop product knowledge to better understand customer needs and provide effective support.
• Coordinate with sales and internal teams to resolve order discrepancies and communicate updates.
• Maintain accurate records of orders, quotes, certifications, and related documentation.
• Identify and help address order entry errors and customer service concerns.

Skills

Customer service

Order management

Communication

Attention to detail

Organizational skills

Problem-solving

Education

Associate or bachelor’s degree

Tools

ERP or CRM systems

Microsoft Office

Job description

Back Customer Service Representative
Customer Service Wilmington , Massachusetts Perm 56000 Oct 2, 2026 $56000.00 - $63000.00

Customer Service Representative

Location: Wilmington, MA

Compensation: $27-$31/hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Job Type: Full-Time, Permanent

Openings: 2

Work Arrangement: Fully onsite

About the Opportunity

A well-established technical sales and distribution organization is seeking two Customer Service Representatives to join its growing team in Wilmington, MA. This is an excellent opportunity for customer service professionals who enjoy problem-solving, managing orders, and building their knowledge of technical products in a collaborative, fast-paced environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and electronic ordering systems, including requests for quotes, order placement, inventory availability, and delivery updates.
• Process customer orders and quotes accurately while managing the order lifecycle from entry through fulfillment.
• Develop product knowledge to better understand customer needs and provide effective support.
• Coordinate with sales and internal teams to resolve order discrepancies, troubleshoot issues, and communicate updates.
• Maintain accurate records of orders, quotes, certifications, and related documentation.
• Identify and help address order entry errors and customer service concerns.

Qualifications

• 2+ years of customer service, order management, or related experience.
• Experience in manufacturing, distribution, industrial supply, or a technical product environment is a plus.
• Familiarity with ERP or CRM systems and Microsoft Office.
• Strong communication, organizational, and problem-solving skills, with excellent attention to detail.
• Ability to manage a high volume of orders and competing priorities in a fast-paced environment.
• Eagerness to learn technical products and develop specialized product knowledge.
• Associate or bachelor's degree is strongly preferred.
• Recent graduates are encouraged to apply

If you're a customer-focused professional who enjoys coordinating orders, solving problems, and learning new products reach out to [e-mail] with a copy of your resume!