Onsite Helpdesk Technician – Grow Your IT Career

Acture Solutions; Copiague (NY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Professional development

Job summary

Acture Solutions in Copiague, NY is seeking a Level I Technician for our Onsite Services team. You will install, configure, and support desktops, laptops, Chromebooks, iPads, and printers, troubleshooting Windows clients and network connectivity while delivering hands-on IT experience.

This entry-level role requires 1–2 years in desktop support and a CompTIA A+ certification; travel up to 25% is required. You’ll document issues and help end users clearly, with a focus on courteous service and

Qualifications

• 1–2 years of desktop support or related IT experience.
• CompTIA A+ certification.
• Hands-on troubleshooting of desktops, laptops, and end-user devices.
• Windows, macOS, and ChromeOS environments knowledge.
• Basic TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Experience with printers, peripherals, and software applications.
• Active Directory, Google Admin Console, and ticketing systems familiarity.

Responsibilities

• Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.
• Install and support printers, projectors, and other peripheral equipment.
• Troubleshoot Windows clients, software applications, and peripheral device issues.
• Perform basic network troubleshooting incl. cabling, Wi‑Fi connectivity, and network interface issues.
• Assist with basic TCP/IP, DNS, and DHCP connectivity issues.
• Support user account administration through Active Directory and Google Admin Console.
• Install and configure various technical equipment.
• Maintain helpdesk tickets and document issues, troubleshooting, and resolutions.
• Prioritize and manage multiple support requests while providing timely customer service.
• Communicate technical information clearly to non-technical users.

Skills

Desktop support

Windows troubleshooting

Active Directory

Google Admin Console

CompTIA A+

TCP/IP DNS DHCP

Printers & peripherals

ChromeOS

Tools

Google Admin Console

Helpdesk ticketing systems

Job description

Acture Solutions in Copiague, NY is seeking a Level I Technician for our Onsite Services team. You will install, configure, and support desktops, laptops, Chromebooks, iPads, and printers, troubleshooting Windows clients and network connectivity while delivering hands-on IT experience.

This entry-level role requires 1–2 years in desktop support and a CompTIA A+ certification; travel up to 25% is required. You’ll document issues and help end users clearly, with a focus on courteous service and