IT Desk Support Technician (Level 1) – Windows & Office

CCS; Village of Islandia (NY); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

CCS is seeking a Level 1 Deskside Support Technician in Islandia, NY to deliver on-site IT assistance in a large corporate setting. The role covers first/second level support, device and software issues, and end-user requests across Windows environments and essential apps.

You will handle escalations, manage assets, and support ITSM processes while collaborating with a professional team. A+ certification and 1–2 years’ experience are preferred.

Qualifications

• A+ certification required.
• 1–2 years of hardware and software support experience.
• Help desk or IT environment experience is a plus.
• Strong customer service and communication skills.
• Proficient in Windows operating systems.

Responsabilités

• Handle all incoming calls to the help desk via phone, email & walk-in.
• First level in-person IT support.
• Provide resolution and assistance to Windows related problems.
• Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems.
• Mobile Device Management: Intune, ordering, setups/upgrades.
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking.
• Asset management: Maintain and improve Asset data.
• Monitor ITSM ticket queue.
• Assist with AV setup and conference room connectivity issues.

Connaissances

A+ certification

Customer service

Windows OS

Hardware troubleshooting

Software troubleshooting

Communication skills

Teamwork

Outils

Intune

ITSM

Description du poste

CCS is seeking a Level 1 Deskside Support Technician in Islandia, NY to deliver on-site IT assistance in a large corporate setting. The role covers first/second level support, device and software issues, and end-user requests across Windows environments and essential apps.

You will handle escalations, manage assets, and support ITSM processes while collaborating with a professional team. A+ certification and 1–2 years’ experience are preferred.