Onsite IT Helpdesk Technician I - Education Support

Acture Solutions; Town of Riverhead (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Health/dental/vision insurance

Retirement plan

Paid time off

Growth opportunities

Job summary

Acture Solutions is seeking an IT Support Technician Level I to join our on-site team in Riverhead, NY. This full-time role supports teachers, staff, and administrators, with duties ranging from desktop support to basic network troubleshooting.

You will work with Windows domains, Google Workspace, and various endpoints, reporting to the Level II team and contributing to a people-first IT environment.

Qualifications

• 1 year of desktop and application support experience.
• Familiarity with Windows domains and network services (DHCP, DNS, Group Policy).
• Experience with corporate antivirus and antispam solutions.
• Experience with imaging and system deployment.
• Strong communication and organizational skills.
• Ability to manage help requests with a ticketing system.

Responsibilities

• Provide first-level IT support for desktops, software, and applications.
• Install and support desktops, laptops, Chromebooks, and iPads.
• Install and support printers and peripheral devices.
• Maintain Windows clients and assist users in Windows domains.
• Troubleshoot Windows, Office, Google Workspace, and apps.
• Imaging and deploying new hardware and software.
• Basic network troubleshooting: DHCP, DNS, WiFi, NIC, Group Policy.
• Support antivirus and antispam solutions.
• Maintain accurate trouble tickets and documentation.
• Collaborate with teachers, staff, and admins to resolve issues.

Skills

Windows domains

Network services

Google Workspace

Microsoft platforms

Ticketing system

Communication skills

Organizational skills

Independent work

Tools

Imaging software

IT helpdesk system

Printer support tools

Job description

Acture Solutions is seeking an IT Support Technician Level I to join our on-site team in Riverhead, NY. This full-time role supports teachers, staff, and administrators, with duties ranging from desktop support to basic network troubleshooting.

You will work with Windows domains, Google Workspace, and various endpoints, reporting to the Level II team and contributing to a people-first IT environment.