Level I Helpdesk Technician

Acture Solutions; Copiague (NY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Professional development

Job summary

Acture Solutions in Copiague, NY is seeking a Level I Technician for our Onsite Services team. You will install, configure, and support desktops, laptops, Chromebooks, iPads, and printers, troubleshooting Windows clients and network connectivity while delivering hands-on IT experience.

This entry-level role requires 1–2 years in desktop support and a CompTIA A+ certification; travel up to 25% is required. You’ll document issues and help end users clearly, with a focus on courteous service and

Qualifications

• 1–2 years of desktop support or related IT experience.
• CompTIA A+ certification.
• Hands-on troubleshooting of desktops, laptops, and end-user devices.
• Windows, macOS, and ChromeOS environments knowledge.
• Basic TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Experience with printers, peripherals, and software applications.
• Active Directory, Google Admin Console, and ticketing systems familiarity.

Responsibilities

• Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.
• Install and support printers, projectors, and other peripheral equipment.
• Troubleshoot Windows clients, software applications, and peripheral device issues.
• Perform basic network troubleshooting incl. cabling, Wi‑Fi connectivity, and network interface issues.
• Assist with basic TCP/IP, DNS, and DHCP connectivity issues.
• Support user account administration through Active Directory and Google Admin Console.
• Install and configure various technical equipment.
• Maintain helpdesk tickets and document issues, troubleshooting, and resolutions.
• Prioritize and manage multiple support requests while providing timely customer service.
• Communicate technical information clearly to non-technical users.

Skills

Desktop support

Windows troubleshooting

Active Directory

Google Admin Console

CompTIA A+

TCP/IP DNS DHCP

Printers & peripherals

ChromeOS

Tools

Google Admin Console

Helpdesk ticketing systems

Job description

Location: Copiague, NY – Onsite

Schedule: Full-Time, Monday–Friday 7:30-3:30 & 8:30-4:30

Classification: Non-Exempt

Level I Technician

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a motivated and service-minded Level I Technician to join our Onsite Services team. If you enjoy troubleshooting technology, helping end users, and building hands-on IT experience, this is an opportunity to grow your technical skills while making a difference every day.

What You’ll Do

• Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.
• Install and support printers, projectors, and other peripheral equipment.
• Troubleshoot Windows clients, software applications, and peripheral device issues.
• Perform basic network troubleshooting, including cabling, Wi‑Fi connectivity, and network interface issues.
• Assist with basic TCP/IP, DNS, and DHCP connectivity issues.
• Support user account administration through Active Directory and Google Admin Console.
• Install and configure various technical equipment.
• Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions.
• Prioritize and manage multiple support requests while providing timely customer service.
• Communicate technical information clearly to non-technical users.

What You Bring

• 1–2 years of desktop support or related IT experience.
• CompTIA A+ certification.
• Hands‑on experience troubleshooting desktops, laptops, and end‑user devices.
• Working knowledge of Windows, macOS, and ChromeOS environments.
• Basic understanding of TCP/IP, DNS, DHCP, and Wi‑Fi troubleshooting.
• Experience supporting printers, peripherals, and common software applications.
• Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems.
• CompTIA Network+ and/or Security+ certification preferred.
• Ability to work onsite and travel occasionally, up to approximately 25%.

Skills for Success

• Customer‑first mindset with a knack for solving problems.
• Strong verbal and written communication skills.
• Patient and helpful approach when assisting users with varying levels of technical knowledge.
• Organized, detail‑oriented, and able to manage multiple open tickets.
• Strong troubleshooting and analytical thinking skills.
• Willingness to learn and adapt to new technologies.
• Ability to work independently while collaborating with the broader IT team.

Physical Requirements

• Ability to perform hands‑on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment.
• Ability to work onsite and travel occasionally to other locations as business needs require.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long‑term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high‑quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $40,000
• Medical, dental, vision, 401(k), and generous paid time off
• Professional development and continuing education opportunities
• Hands‑on experience across a variety of technologies
• A culture that values collaboration, respect, and real impact

Valid driver’s license and fingerprinting check required.