Part-Time IT Helpdesk Technician — Onsite Support

ADP, Inc.; Town of Fishkill (NY); On-site; USD 31,000 - 34,000; Part time

Benefits offered by this job

Salary range: $22.50-$25.00 hourly

Part-time schedule

Professional development

Hands-on IT experience

Practical IT support exposure

Collaborative culture

Job summary

Acture Solutions Inc. is seeking a Level I Helpdesk Technician for a part-time onsite role in Dutchess County. You will provide frontline IT support across client facilities, resolving day-to-day technology issues while gaining hands-on experience with a variety of systems and devices.

Join a service-minded team to troubleshoot issues, assist with onboarding, and document steps for clear resolutions. The role emphasizes customer-facing support, technical growth, and reliable onsite availability

Qualifications

• 1–2 years of desktop support or helpdesk experience.
• Hands-on troubleshooting of desktops, laptops, software and peripherals.
• Working knowledge of Windows endpoints and common business applications.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, and connectivity.
• Familiarity with Active Directory and user account administration.
• Experience with helpdesk or ticketing systems.
• CompTIA A+, Network+, or Security+ certification preferred.
• Ability to work onsite three days per week and travel up to ~25%.

Responsibilities

• Serve as the first point of contact for technical support at client facilities.
• Log, track, update, and resolve support requests in the ticketing system.
• Troubleshoot desktops, laptops, software, and peripheral devices.
• Set up, configure, and support printers, peripherals, and end-user tech.
• Perform device setup, deployment, and swaps as needed.
• Assist with user account administration and password resets.
• Troubleshoot basic network connectivity issues (TCP/IP, DNS, DHCP, Wi‑Fi).
• Escalate complex issues to Level II/III support teams.
• Maintain accurate technology asset/inventory records.
• Assist with onboarding, device setup, and tech orientation for new employees.
• Document troubleshooting steps clearly and share resolutions.
• Communicate technical information clearly to non-technical users.

Skills

Desktop support

Helpdesk

Windows endpoints

Active Directory

Ticketing systems

Networking basics

Customer service

Troubleshooting

Certifications

Tools

Ticketing systems

Active Directory

Job description

Acture Solutions Inc. is seeking a Level I Helpdesk Technician for a part-time onsite role in Dutchess County. You will provide frontline IT support across client facilities, resolving day-to-day technology issues while gaining hands-on experience with a variety of systems and devices.

Join a service-minded team to troubleshoot issues, assist with onboarding, and document steps for clear resolutions. The role emphasizes customer-facing support, technical growth, and reliable onsite availability