Onsite IT Support Technician — Growth & Perks

Tomorrowsoffice; Northern, New York (KY, NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Car and transit reimbursement

Job summary

Atlantic, Tomorrow’s Office is seeking an Onsite Support Technician to provide in-person IT support at client sites in the Bronx and surrounding boroughs. You will handle workstation and server issues, deployments, and software installations, ensuring smooth operations and timely response.

The role requires a 2-year degree and 3+ years of field tech experience, with strong communication skills and A+ certification.

Qualifications

• 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
• Minimum 3 years of experience as an onsite or field service technician.
• Excellent interpersonal skills and communication skills.
• A+ certification.
• Experience building desktops and laptops.
• Experience racking, stacking and patching network equipment.

Responsibilities

• IT support relating to technical issues involving Microsoft's core business applications.
• Support services for Microsoft related technologies: basic troubleshooting of Exchange, and AD accounts changes.
• Work with the project management team on PC builds and network equipment deployments.
• Troubleshoot PC connectivity issues.
• Troubleshoot network elements including ISP circuits, firewalls, switches, wireless equipment and telephone system.
• Installation of Microsoft and all 3rd party software.
• Remote access solution (VPN) implementation and support.
• Document and update the client environment.
• Escalate service issues when required.
• Communication with customers as required, keeping them informed of incident progress and outages.
• Monitor network performance for availability, utilization and latency; resolve throughput issues and escalate as needed.
• Keeps IT Rooms clean and organized.
• Oversees the maintenance and tracking of assets.
• Business Continuity & Disaster Recovery testing.
• Advise and train staff on computer operations and software applications.
• New staff onboarding participation

Skills

Interpersonal skills

Communication skills

Independent worker

Customer service orientation

Education

Two year degree in Computer & Information Science or related field

Tools

A+ certification

ConnectWise

Job description

Atlantic, Tomorrow’s Office is seeking an Onsite Support Technician to provide in-person IT support at client sites in the Bronx and surrounding boroughs. You will handle workstation and server issues, deployments, and software installations, ensuring smooth operations and timely response.

The role requires a 2-year degree and 3+ years of field tech experience, with strong communication skills and A+ certification.