Onsite Help Desk Technician — Empathetic Tech Support

MSA Professional Services; Baraboo (WI); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Employee ownership

Mentorship & collaboration

Hybrid/flexible work options

Competitive benefits

Job summary

MSA Professional Services seeks a Help Desk Support Technician to be the first point of contact for employees needing technical help. Onsite at Baraboo or Madison, WI offices, this role keeps technology running smoothly and supports colleagues so they feel empowered.

Responsibilities include troubleshooting hardware, software, and network issues, deploying devices, maintaining asset inventories, and ensuring licensing compliance.

Qualifications

• High School Diploma or GED required.
• Pursuing a degree in Computer/Information Science preferred.
• No prior experience required; training provided.

Responsibilities

• Provide first-line technical support to employees.
• Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner.
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain IT Asset Inventory with annual staff check-ins.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and escalate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Skills

Operating systems & networks

Windows & Office 365

Firewalls & routers

SCCM experience

Communication skills

Empathy & professionalism

Detail oriented

Physical ability to lift 25 lbs

Education

High School Diploma or GED

Pursuing Computer/Information Science degree

Tools

SCCM

Job description

MSA Professional Services seeks a Help Desk Support Technician to be the first point of contact for employees needing technical help. Onsite at Baraboo or Madison, WI offices, this role keeps technology running smoothly and supports colleagues so they feel empowered.

Responsibilities include troubleshooting hardware, software, and network issues, deploying devices, maintaining asset inventories, and ensuring licensing compliance.