Onsite Desktop Support Technician - Madison, WI (Contract)

TeamSoft; Madison (WI); On-site; USD 20,664 - 24,796; Part time

Job summary

A staffing agency is seeking a Desktop Support Technician I for a fully onsite role in Madison, WI. Responsibilities include providing user support, troubleshooting hardware/software issues, and assisting with daily tech challenges. The ideal candidate has excellent communication skills, experience in a customer-facing role, and the ability to learn new technologies. This is a 6+ month contract position, offering a pay rate of $15 - $18 per hour.

Qualifications

• Experience in a customer-facing role with strong active listening and empathetic support.
• Excellent verbal and written communication skills.
• Practical, logical troubleshooting skills for basic technical issues.

Responsibilities

• Serve as the initial point of contact for end-user support needs.
• Provide basic installation, configuration, repair, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to data, connectivity, applications, and client/server processes.

Skills

Active listening

Verbal communication

Written communication

Technical explanation to non-technical users

Basic troubleshooting skills

Curiosity to learn new technologies

Ability to work independently

Ability to follow procedures

Job description

A staffing agency is seeking a Desktop Support Technician I for a fully onsite role in Madison, WI. Responsibilities include providing user support, troubleshooting hardware/software issues, and assisting with daily tech challenges. The ideal candidate has excellent communication skills, experience in a customer-facing role, and the ability to learn new technologies. This is a 6+ month contract position, offering a pay rate of $15 - $18 per hour.