IT Support Technician — On-Site Tech Help Across Locations

Aprilaire; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Downtown parking

Growth opportunities

Job summary

Aprilaire in Madison, WI is seeking an IT Support Technician to be the friendly face of IT support for employees across our Madison-area facilities and Poynette. You will set up computers, troubleshoot laptops, monitors, printers, and other devices, and ensure teams have the tools they need.

Travel between locations is required to provide hands-on support. Join a team led by an experienced IT manager who supports your growth and learning.

Qualifications

• Associate's or Bachelor's degree in IT or related field.
• Experience with Windows Server, Windows 11 enterprise environments, and Microsoft 365.
• Strong problem-solving and learning ability.
• Experience in customer service or technical support roles.
• Valid driver's license and reliable transportation.
• Certifications such as VMware, Nutanix, Cisco, Microsoft, ITIL, CompTIA A+ are a plus.

Responsibilities

• Be the first point of contact for employees needing IT support across our office and manufacturing locations.
• Troubleshoot common technology issues including laptops, Windows devices, monitors, printers, scanners, docks, and other workplace technology.
• Respond to and document support requests through our service desk system, ensuring employees receive timely updates and solutions.
• Set up, deploy, refresh, and replace computers and other devices for new and existing employees.
• Assist with password resets, account access issues, and basic multi-factor authentication (MFA) support.
• Support conference rooms, shared spaces, and mobile devices used throughout our facilities.
• Track technology assets and help ensure equipment is organized, maintained, and ready for use.
• Partner with senior IT team members by resolving everyday issues and escalating more complex problems when needed.
• Travel between Madison-area locations as needed to provide hands-on support.

Skills

Windows troubleshooting

Customer service

Problem solving

Office productivity

Education

Associate's or Bachelor's degree in IT or related field

Tools

Windows Server

Windows 11

Microsoft 365

Job description

Aprilaire in Madison, WI is seeking an IT Support Technician to be the friendly face of IT support for employees across our Madison-area facilities and Poynette. You will set up computers, troubleshoot laptops, monitors, printers, and other devices, and ensure teams have the tools they need.

Travel between locations is required to provide hands-on support. Join a team led by an experienced IT manager who supports your growth and learning.