IT Helpdesk Technician - Frontline Support Specialist

Symphony Corp; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Symphony Corp is looking for a Help Desk support professional in Madison, Wisconsin. The successful candidate will provide technical support to end users, identifying and resolving issues while adhering to established guidelines.

Applicants should have 1-2 years of experience in a help desk role, with a general understanding of LANDesk for managing software deployments and mobile devices. This position requires creative problem-solving skills and a willingness to undertake various tasks.

Qualifications

• Approximately 1–2 years of experience in help desk or a related area.
• Knowledge of LANDesk for patch management and software deployment.
• Willingness to perform a variety of tasks.

Responsibilities

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems.
• Utilize knowledge of commonly used concepts and follow guidelines.

Skills

Help Desk experience

General understanding of LANDesk

Creative problem-solving ability

Job description

Symphony Corp is looking for a Help Desk support professional in Madison, Wisconsin. The successful candidate will provide technical support to end users, identifying and resolving issues while adhering to established guidelines.

Applicants should have 1-2 years of experience in a help desk role, with a general understanding of LANDesk for managing software deployments and mobile devices. This position requires creative problem-solving skills and a willingness to undertake various tasks.