Desktop Support Technician

TeamSoft; Madison (WI); On-site; USD 20,664 - 24,796; Part time

Job summary

A staffing agency is seeking a Desktop Support Technician I for a fully onsite role in Madison, WI. Responsibilities include providing user support, troubleshooting hardware/software issues, and assisting with daily tech challenges. The ideal candidate has excellent communication skills, experience in a customer-facing role, and the ability to learn new technologies. This is a 6+ month contract position, offering a pay rate of $15 - $18 per hour.

Qualifications

• Experience in a customer-facing role with strong active listening and empathetic support.
• Excellent verbal and written communication skills.
• Practical, logical troubleshooting skills for basic technical issues.

Responsibilities

• Serve as the initial point of contact for end-user support needs.
• Provide basic installation, configuration, repair, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to data, connectivity, applications, and client/server processes.

Skills

Active listening

Verbal communication

Written communication

Technical explanation to non-technical users

Basic troubleshooting skills

Curiosity to learn new technologies

Ability to work independently

Ability to follow procedures

Job description

Overview

Desktop Support Technician I

Location: Fully onsite in Madison, WI

Duration: 6+ Month Contract, Likely Extensions

Pay Rate Range: $15 - $18/HR

Responsibilities

• Serve as the initial point of contact for end-user support needs
• Provide basic installation, configuration, repair, and maintenance of hardware and software
• Troubleshoot and resolve (or escalate) issues related to data, connectivity, applications, and client/server processes
• Support operational maintenance of technology systems to ensure compatibility and functionality
• Assist staff with day-to-day tech challenges and new equipment setup
• Help maintain internal knowledge base documentation
• Provide one-on-one guidance to users on standard hardware, software, and business applications
• Learn and support media-related workflows used by staff

Qualifications

• Experience in a customer-facing role with strong active listening and empathetic support
• Excellent verbal and written communication skills
• Ability to explain basic technical concepts to non-technical users
• Experience supporting modern computer hardware (desktops/laptops)
• Experience with Windows 10/11 and macOS
• Practical, logical troubleshooting skills for basic technical issues
• Curiosity and eagerness to learn new technologies and procedures
• Ability to work independently and collaboratively
• Ability to follow established policies, procedures, and documentation accurately

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.