Helpdesk Technician On-Site | Full-time

North Canyon Medical Center; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

North Canyon Medical Center is seeking an IT Helpdesk Specialist focused on user support, hardware and software installation, configuration, and maintenance. You will handle tickets and provide guidance across PC, server, and cloud applications.

Role involves diagnosing problems, coordinating solutions, ensuring security procedures, and learning new systems as needed. Minimal project involvement expected.

Qualifications

• Bachelor's degree preferred with 3–5 years of systems support.
• Experience with company hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to diagnose computer problems and coordinate solutions.
• Ability to communicate technical guidance to users clearly.
• Knowledge of computer security procedures and protocol.
• Ability to learn and support new hardware, software and OS.

Responsibilities

• Primary focus on IT helpdesk tickets and user support.
• Provide installation, configuration, maintenance, and support for systems.
• Minimal project participation unless needed.

Skills

Helpdesk Support

Hardware Troubleshooting

Software Troubleshooting

User Communication

Security Procedures

Learning New Systems

Education

Bachelor's Degree preferred

Job description

Description

Primary focus on IT helpdesk tickets. Provide support of applications, hardware and software, including installation, configuration, maintenance, and support of these systems. This position will have minimal project participation, when needed.

Requirements

• Bachelor's Degree preferred, with three to five years of systems support.
• Knowledge of company supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC, server, or cloud applications and systems.
• Knowledge of computer security procedures and protocol.
• Communicate technical guidance and information to users.
• Ability to learn and support new hardware, software and operating systems.