Helpdesk Technician On-Site | Full-time

North Canyon Network of Care; Gooding (ID); On-site; USD 50,000 - 65,000; Full time

Job summary

North Canyon Network of Care is seeking an experienced IT Helpdesk Technician to deliver timely support for applications, hardware, and software. You will diagnose issues, guide users, and ensure reliable operation of desktop, server, and cloud-based tools.

Primary focus on ticket resolution with limited project participation; three to five years in systems support and a Bachelor's degree preferred. The role is full-time in Idaho, offering opportunities to grow technical skills.

Qualifications

• Three to five years of systems support experience.
• Knowledge of supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to communicate technical guidance to users.

Responsibilities

• Handle IT helpdesk tickets and provide user support.
• Support applications, hardware and software including installation and configuration.
• Maintain and troubleshoot systems and software as needed.
• Limited participation in projects when required.

Skills

IT support

Helpdesk skills

Troubleshooting

User communication

Windows OS

Education

Bachelor's degree preferred

Job description

Description

Primary focus on IT helpdesk tickets. Provide support of applications, hardware and software, including installation, configuration, maintenance, and support of these systems. This position will have minimal project participation, when needed.

Job Type

Full-time

Requirements

• Bachelor's Degree preferred, with three to five years of systems support.
• Knowledge of company supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC, server, or cloud applications and systems.
• Knowledge of computer security procedures and protocol.
• Communicate technical guidance and information to users.
• Ability to learn and support new hardware, software and operating systems.