Help Desk Technician

CALIBRE; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

CALIBRE is seeking a remote Help Desk Specialist to support our client in Arizona. This position requires an active DoD Secret clearance and prior IT Service Desk operations experience. Successful candidates will provide technical support for hardware and applications, troubleshoot Windows Operating Systems, and resolve email issues. The role emphasizes outstanding customer service skills and teamwork. The annual salary is between $40,000 and $50,000 based on location adjustments.

Qualifications

• Proficient with troubleshooting all Windows Operating Systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Outstanding customer skills with the ability to empathize and professionally troubleshoot.

Responsibilities

• Serve as the first point of contact for user issues.
• Gather and analyze information to resolve user problems.
• Provide technical support for hardware and applications.

Skills

Troubleshooting Windows Operating Systems

Troubleshooting MS Outlook

Clear communication skills

Customer service skills

Team collaboration

Written and verbal communication

Education

High School Diploma or equivalent

Tools

Service Desk software

Job description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully onsite and requires an active Secret clearance. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

The budget for this position is $40,000-50,000 per year based on the SCA wage for each area.

Required Skills

• Proficient with troubleshooting all Windows Operating Systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customers’ issues.
• High School Diploma or equivalent.
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications.

Required Experience

• Must have one of the following certifications: Network+, A+, or Security+.
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.