Strategic IT Systems Analyst — DoD Clearance

SHC Federal; Oklahoma City (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading defense contractor in the United States seeks a skilled technical professional to diagnose and resolve complex issues primarily using remote tools. Candidates must have a High School diploma with extensive technical experience and the ability to obtain a DoD Secret Clearance. Key qualifications include strong communication skills, familiarity with Service Desk operations, and ability to use various remote tools. This role is vital for ensuring efficient problem resolution in a collaborative environment.

Qualifications

• 6-10 years of technical experience, or 5 years with a Bachelor's Degree.
• Must be able to maintain a DoD Secret Clearance.
• Ability to obtain CompTIA Security+ certification within 6 months.

Responsibilities

• Utilize advanced troubleshooting techniques for complex technical issues.
• Employ remote access tools for efficient problem-solving.
• Document and maintain a knowledge base for future reference.

Skills

Technical troubleshooting

Team collaboration

Communication skills

Service Desk operations

Education

High School diploma or equivalent

Bachelor’s Degree in relevant field

Tools

ServiceNow

BeyondTrust

TeamViewer

Remote Desktop Protocol

Job description

A leading defense contractor in the United States seeks a skilled technical professional to diagnose and resolve complex issues primarily using remote tools. Candidates must have a High School diploma with extensive technical experience and the ability to obtain a DoD Secret Clearance. Key qualifications include strong communication skills, familiarity with Service Desk operations, and ability to use various remote tools. This role is vital for ensuring efficient problem resolution in a collaborative environment.