Help Desk Technician

Caliber Systems Inc.; Arizona; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading technology solutions provider is seeking a remote Help Desk Specialist to support clients in Arizona. This role requires an active Secret clearance and offers a budgeted salary of $40,000-50,000 per year. The ideal candidate will troubleshoot Windows operating systems, manage email issues, and provide exceptional customer service. Experience with Service Desk software and a valid certification like Network+, A+, or Security+ is essential. Join a team that values mentorship and professional growth.

Qualifications

• Must have Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Previous experience in computer technical support is essential.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge of Service Desk software and technologies.

Responsibilities

• Serve as first point of contact for user issues.
• Analyze user problems to provide appropriate solutions.
• Provide technical support for hardware and applications.
• Assist with troubleshooting network connectivity issues.

Skills

Troubleshooting Windows Operating systems

Resolving email issues, specifically MS Outlook

Communication skills

Outstanding customer service skills

Teamwork

Written and verbal communications

Education

High School Diploma or equivalent

Tools

Service Desk software

Job description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is a fully ONSITE position that REQUIRES an active SECRET clearance. The budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Required Experience

• Must have one of the following: Network+, A+ or Security+ Certification
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.