Onsite Help Desk Analyst: Windows & 365 Support

TEK Systems; Menasha (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short & long-term)

Health Savings Account

Transportation benefits

Employee Assistance Program

Time Off (PTO)

Job summary

TEKsystems is seeking a Service Desk Analyst to provide day-to-day technical support onsite in Menasha, Wisconsin. The role focuses on troubleshooting, user interaction, and delivering strong customer service in a fast-paced environment.

Responsibilities include handling Level 1 requests via phone, ticketing system, and chat; resolving common issues like password resets and software installs; and maintaining tickets in ServiceNow with clear communication and timely follow-up.

Qualifications

• 1+ year of experience in a service desk, help desk, or technical support role.
• Experience troubleshooting Microsoft 365 and Active Directory.
• Experience supporting users in a Windows desktop environment.
• Strong troubleshooting, documentation, and communication skills.
• Customer-focused mindset in a user-facing role.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Respond to Level 1 support requests via phone, ticketing system, chat, and other intake methods.
• Troubleshoot common issues such as password resets, software installs, and basic desktop support.
• Document, update, and manage tickets in ServiceNow.
• Escalate more complex issues to higher-tier support as needed.
• Provide clear communication and follow-up to ensure user satisfaction.
• Deliver courteous, professional customer service at all times.
• Troubleshoot and diagnose basic hardware, software, and peripheral issues using documented procedures.
• Perform minor fixes and assist with general application support.
• Explain technical processes and solutions in a way users can understand.
• May assist with project planning, testing, or training support for new initiatives.

Skills

Customer service

Troubleshooting

Communication

End-user support

Tools

Microsoft 365

Active Directory

Windows

Job description

TEKsystems is seeking a Service Desk Analyst to provide day-to-day technical support onsite in Menasha, Wisconsin. The role focuses on troubleshooting, user interaction, and delivering strong customer service in a fast-paced environment.

Responsibilities include handling Level 1 requests via phone, ticketing system, and chat; resolving common issues like password resets and software installs; and maintaining tickets in ServiceNow with clear communication and timely follow-up.