Onsite Healthcare Scheduling Center Lead

Jobtome; Silverton (OR); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hourly pay $28.63-$35.08 DOE

Bilingual pay bonus

Health insurance for employee (100%)]

Profit sharing & 403(b) retirement

Generous PTO & holidays

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead our onsite scheduling team. You will guide approximately 19 coordinators across multiple clinics, coaching daily performance and ensuring high-quality patient experiences.

Join a larger regional service center of 40+ coordinators and help improve processes, patient contact, and scheduling accuracy while staying close to day-to-day operations.

Competenze

• High School Diploma or GED required. An Associate's Degree may substitute 2 years of experience.
• Experience in call center, service center, or supervisory roles in healthcare is preferred.
• Bilingual (English/Spanish) preferred; bilingual pay differential may apply.
• Knowledge of medical billing and insurance is helpful.

Mansioni

• Formulates and implements policies, procedures, and processes for the service center.
• Coaches, mentors, and trains direct report staff and supports development.
• Monitors call metrics: volume, queue times, abandonments, satisfaction.
• Liaisons between call center and clinics; updates scheduling protocols.
• Participates in leadership meetings and reports results to the Clinic Director.

Conoscenze

Leadership

Coaching

Communication

Customer service

Healthcare knowledge

Formazione

High School Diploma or GED

Associate's Degree preferred

Strumenti

Microsoft Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead our onsite scheduling team. You will guide approximately 19 coordinators across multiple clinics, coaching daily performance and ensuring high-quality patient experiences.

Join a larger regional service center of 40+ coordinators and help improve processes, patient contact, and scheduling accuracy while staying close to day-to-day operations.