Onsite Healthcare Scheduling Supervisor

Jobtome; Mount Angel (OR); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Bilingual pay

Profit sharing

403(b) plan

PTO

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead approximately 19 scheduling coordinators across multiple clinics in Oregon and Washington. This onsite role sits within a larger regional service center, guiding daily operations, coaching staff, and driving process improvements to ensure timely, high-quality patient care.

The ideal candidate will have 5+ years in a supervisory call center role, preferably in healthcare, with strong leadership and

Competenze

• High School Diploma or GED; an associate's degree is preferred.
• Five years of call center or service center experience in a supervisory role.
• Associate's degree may substitute 2 years of experience; Bachelor’s may substitute 4 years.

Mansioni

• Formulates and implements policies, procedures, and processes meeting organizational standards.
• Assists in formulating and managing performance targets for individuals and teams.
• Monitors and analyzes key performance metrics (call volume, queue times, satisfaction).
• Serves as liaison between call center and clinics scheduling coordinators are serving.
• Updates and maintains scheduling protocols for all clinics the call center serves.
• Creates improvement plans to optimize procedures and staff engagement.
• Coaches, mentors and trains direct report staff; conducts performance evaluations.
• Participates in recruitment, hiring, and onboarding of staff.

Conoscenze

Leadership

Coaching

Call center experience

Bilingual

Microsoft Office

Excel

PowerPoint

Outlook

Formazione

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree substitute experience

Strumenti

Microsoft Office

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead approximately 19 scheduling coordinators across multiple clinics in Oregon and Washington. This onsite role sits within a larger regional service center, guiding daily operations, coaching staff, and driving process improvements to ensure timely, high-quality patient care.

The ideal candidate will have 5+ years in a supervisory call center role, preferably in healthcare, with strong leadership and