Onsite Healthcare Scheduling Supervisor

Jobtome; Mehama (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing & 403(b)

Generous PTO & 8 paid holidays

Bilingual pay differential

Telemedicine access

Job summary

Lancaster Family Health Center in Salem, OR seeks a hands-on Service Center Supervisor to lead ~19 scheduling coordinators and support a 40+-member regional team. You’ll coach staff, monitor performance, and drive process improvements to deliver timely, high-quality patient care.

The role emphasizes frontline leadership, collaboration with clinics, and ongoing staffing and performance development. Onsite, full-time position with growth opportunities.

Qualifications

• Five years of call center, service center, or supervisory experience.
• Experience in healthcare call centers preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Formulates and implements policies, procedures, and processes meeting organizational and regulatory standards.
• Assists in the formulation and management of performance targets for individuals and teams.
• Monitors and analyzes key performance metrics, including call volume, queue times, abandonment rates, and customer satisfaction.
• Serves as a liaison between call center and clinics scheduling coordinators.
• Updates and maintains scheduling protocols for all clinics the call center serves.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director.
• Coaches, mentors, and trains direct report staff, and supports staff growth and development.
• Provides continuous performance management and conducts employee evaluations.
• Conducts call quality audits and provides coaching to ensure service and scheduling standards.
• Participates in recruitment, hiring, and onboarding of staff.
• Monitors patient experience and service quality metrics and implements improvements.

Skills

Call center supervision

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lancaster Family Health Center in Salem, OR seeks a hands-on Service Center Supervisor to lead ~19 scheduling coordinators and support a 40+-member regional team. You’ll coach staff, monitor performance, and drive process improvements to deliver timely, high-quality patient care.

The role emphasizes frontline leadership, collaboration with clinics, and ongoing staffing and performance development. Onsite, full-time position with growth opportunities.