Onsite Healthcare IT Endpoint Technician I

Arizona Liver Health; Chandler (AZ); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Health, Dental, Vision

2 weeks PTO

Sick Time

Holiday time

401(k) with company match

Short & Long Term Disability

Educational Assistance

Shared company vehicles for travel

Job summary

Arizona Liver Health is seeking an Endpoint Operations Technician to support our IT environment onsite in Chandler, AZ. You will handle Tier I/II helpdesk requests, manage ticket queues, and maintain endpoint systems including Active Directory and 3CX phone support.

The role requires CompTIA A+ certification, strong Windows/Office 365 skills, and the ability to work across multiple sites with occasional travel. A supportive team and growth in healthcare IT await.

Qualifications

• Two or more years of Tier II helpdesk or technical support experience.
• CompTIA A+ certification required.
• Proficiency with Windows and Office 365.
• Strong customer service and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Able to lift and carry IT hardware as needed.

Responsibilities

• Provide Tier I and Tier II technical support across all sites for hardware, software, and peripherals.
• Manage FreshService incident queue to meet SLAs.
• Document and update incident status and knowledge base articles.
• Provide endpoint support including testing and imaging before deployment.
• Troubleshoot network connectivity and basic configuration of switches/routers.
• Manage 3CX phone system and Active Directory user accounts.

Skills

Tier II support

Windows

Office 365

CompTIA A+

Customer service

Multitasking

Lifting 50 lbs

Education

High school diploma or GED

Tools

FreshService

Active Directory

3CX phone system

Fibroscan equipment (training)

Job description

Arizona Liver Health is seeking an Endpoint Operations Technician to support our IT environment onsite in Chandler, AZ. You will handle Tier I/II helpdesk requests, manage ticket queues, and maintain endpoint systems including Active Directory and 3CX phone support.

The role requires CompTIA A+ certification, strong Windows/Office 365 skills, and the ability to work across multiple sites with occasional travel. A supportive team and growth in healthcare IT await.