Endpoint Operations Technician I

Arizona Liver Health; Chandler (AZ); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Health, Dental, Vision

2 weeks PTO

Sick Time

Holiday time

401(k) with company match

Short & Long Term Disability

Educational Assistance

Shared company vehicles for travel

Job summary

Arizona Liver Health is seeking an Endpoint Operations Technician to support our IT environment onsite in Chandler, AZ. You will handle Tier I/II helpdesk requests, manage ticket queues, and maintain endpoint systems including Active Directory and 3CX phone support.

The role requires CompTIA A+ certification, strong Windows/Office 365 skills, and the ability to work across multiple sites with occasional travel. A supportive team and growth in healthcare IT await.

Qualifications

• Two or more years of Tier II helpdesk or technical support experience.
• CompTIA A+ certification required.
• Proficiency with Windows and Office 365.
• Strong customer service and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Able to lift and carry IT hardware as needed.

Responsibilities

• Provide Tier I and Tier II technical support across all sites for hardware, software, and peripherals.
• Manage FreshService incident queue to meet SLAs.
• Document and update incident status and knowledge base articles.
• Provide endpoint support including testing and imaging before deployment.
• Troubleshoot network connectivity and basic configuration of switches/routers.
• Manage 3CX phone system and Active Directory user accounts.

Skills

Tier II support

Windows

Office 365

CompTIA A+

Customer service

Multitasking

Lifting 50 lbs

Education

High school diploma or GED

Tools

FreshService

Active Directory

3CX phone system

Fibroscan equipment (training)

Job description

About Us

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state‑of‑the‑art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title: Endpoint Operations Technician

Hourly: $26.44 - $31.25 per hour, depending on experience and qualifications

Status: Full‑time, hourly, non‑exempt

Reports to: IT Manager

Location: Chandler, AZ (Onsite)

Essential Job Functions

• Provide Tier I and Tier II technical support to staff across all sites for hardware, software, and peripheral devices owned by the Institute for Liver Health or contracted vendors.
• Manage and triage ticketing system [FreshService] incident queue based on priority and escalation requirements to meet service level agreements.
• Communicate with users in a professional, respectful manner to address IT needs and expectations.
• Document and regularly update status of incidents, service requests, and projects.
• Provide endpoint support including routine testing, imaging, and quality assurance of hardware/software before deployment.
• Independently resolve basic support issues; escalates complex problems to senior technicians.
• Maintain a neat and organized workspace to protect assets and ensure safety.
• Participate in IT and enterprise project tasks and attend related meetings.
• Maintain documentation related to incident resolution, procedures, and knowledge base articles.
• Collaborate with the team to identify areas for training and process improvement.
• Support network infrastructure including cabling, switch/router installation and basic configuration.
• Troubleshoot network and internet connectivity issues; extend and configure existing infrastructure as needed.
• Manage 3CX phone system and provide basic troubleshooting.
• Perform Active Directory management including user and computer account creation/removal, GPO management, and workstation scripting.
• Support in‑house A/V systems.
• Provide basic support for Fibroscan equipment (training provided) and occasionally transport systems.
• Monitor and manage IT asset inventory and supplies; escalates when low. Document asset deployment and retirement lifecycle.
• Participate in training sessions and stay current on IT trends and technologies relevant to healthcare and endpoint support.
• Frequently travel to offsite or satellite locations to provide IT support using company or personal vehicle.
• Perform miscellaneous duties and special projects as assigned.

Knowledge, Skills, and Abilities Required

• Positive attitude with high aptitude and eagerness to learn.
• Excellent problem‑solving and troubleshooting skills.
• Strong proficiency with Microsoft Windows and Microsoft Office 365 applications.
• Ability to follow directions and execute tasks accurately and in a timely manner.
• Strong interpersonal and communication skills (written and verbal)
• Prior experience in customer/client service.
• Ability to manage multiple priorities while maintaining attention to detail.
• Capable of lifting and carrying IT hardware as needed.

Qualifications

• High school diploma or GED from an accredited institution required.
• At least two (2) years of Tier II helpdesk or technical support experience.
• CompTIA A+ certification required.
• CompTIA Network+ preferred.
• Microsoft Certifications preferred.

Work Environment

Clinic and office settings

Physical Demands

• Able to lift at least 50 lbs.
• Able to sit for long periods (at least 50%).
• Able to type and do computer work for long periods.

Travel

• Some interoffice travel may be required up to 10‑25% with use of a company vehicle or personal vehicle mileage reimbursement.
• Ability to drive, must have a valid driver's license and in good standing with the Department of Motor Vehicles.

Benefits & Perks

• Health, Dental, Vision (with HSA plans and employer contribution)
• 2 weeks PTO
• 5 days Sick Time
• 7 Company holidays + 2 half‑days
• 401(k) with company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

Work Authorization

Must have valid documentation and authorization to work in the U.S. (sponsorship or visa transfer not available)

EEO Statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies

It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and forceful inquiries may also be blocked across our network at the domain level as spam. Thank you for your understanding and cooperation.