On-Site IT Support Technician – Client-Facing Field Role

ISOutsource; Chandler (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with employer match

Paid time off

Team activities

Job summary

ISOutsource is seeking a Service Technician in Chandler, AZ to provide first-line desktop and server support in a fast-paced technology services environment.

You will troubleshoot a wide range of issues, handle routine server maintenance, and collaborate with field consultants to deliver top-notch client service. We offer growth opportunities, exposure to ConnectWise, and a friendly team culture.

Qualifications

• 1+ years of technical support experience preferred.
• IT / Networking certification or ability to attain one within 6 months of employment.

Responsibilities

• Provide first line technical support including desktop and server support.
• Solve a wide variety of issues.
• Carry out day-to-day network administration tasks.
• Perform routine server maintenance tasks.
• Manage our network monitoring system.
• Provide in-house technical support.
• Work in an energized team and fun office environment.
• Partner with Support colleagues and field consultants.

Skills

Customer service

Communication

Time management

Multi-tasking

Attention to detail

Troubleshooting

Willingness to learn

Flexibility

Education

IT / Networking certification

Tools

ConnectWise

Windows OS

Windows Server

Exchange

SQL Server

Backup solutions

Antivirus solutions

Routers/Firewalls

Mac OS

Linux

Azure

AWS

Job description

ISOutsource is seeking a Service Technician in Chandler, AZ to provide first-line desktop and server support in a fast-paced technology services environment.

You will troubleshoot a wide range of issues, handle routine server maintenance, and collaborate with field consultants to deliver top-notch client service. We offer growth opportunities, exposure to ConnectWise, and a friendly team culture.