Onsite Healthcare Call Center Specialist – Swing Shift

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an experienced Customer Service Representative to support a high-volume healthcare call center on a swing shift, onsite. You will handle inbound patient calls with empathy, document interactions in real time, and navigate multiple systems to provide accurate information.

The role requires 2+ years of relevant experience, strong communication, and meticulous documentation. You will work Saturdays with shifts 10am–8pm, and maintain HIPAA compliance while delivering

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Experience handling complex or sensitive interactions.
• Excellent verbal communication and professional phone presence.
• Strong multitasking and problem-solving skills.
• Accurate typing while documenting conversations.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Skills

Call center

Customer service

HIPAA awareness

Verbal communication

Typing

Attention to detail

Reliability

Tools

Electronic systems

Medical terminology

Job description

Hire Partnership is seeking an experienced Customer Service Representative to support a high-volume healthcare call center on a swing shift, onsite. You will handle inbound patient calls with empathy, document interactions in real time, and navigate multiple systems to provide accurate information.

The role requires 2+ years of relevant experience, strong communication, and meticulous documentation. You will work Saturdays with shifts 10am–8pm, and maintain HIPAA compliance while delivering