Patient Support Call Center Agent

Access-Healthcare; United States; Remote; USD 34,000 - 42,000; Full time

Job summary

Access Healthcare is seeking a Call Center Representative to handle inbound and outbound calls from patients, delivering high-quality customer service and accurate information.

You will meet daily call volume targets, document patient interactions, and resolve inquiries, while following standard operating procedures and healthcare terminology. Strong typing, data accuracy, and bilingual English/Spanish are pluses; HS diploma and healthcare claims processing experience preferred.

Qualifications

• Typing skills with accuracy for data entry.
• Strong analytical abilities to catch data errors.
• Knowledge of medical terminology for reading documents.
• Cognitive skills in language, math, and reasoning.
• Excellent communication and interpersonal abilities.
• Ability to work in a diverse environment.

Responsibilities

• Take inbound and make outbound calls to patients.
• Meet daily call volume and production goals.
• Build rapport and deliver quality customer service.
• Process transactions per standard operating procedures.
• Meet production and quality targets, ensure policy compliance.
• Answer questions and resolve issues timely and accurately.

Skills

Typing skills

Data accuracy

Analytical skills

Medical terminology

Interpersonal skills

Decision making

Communication skills

Problem solving

Time management

Bilingual EN/ES a plus

Education

High school diploma or equivalent

1 year of experience processing healthcare claims

Job description

Access Healthcare is seeking a Call Center Representative to handle inbound and outbound calls from patients, delivering high-quality customer service and accurate information.

You will meet daily call volume targets, document patient interactions, and resolve inquiries, while following standard operating procedures and healthcare terminology. Strong typing, data accuracy, and bilingual English/Spanish are pluses; HS diploma and healthcare claims processing experience preferred.