Patient Care Call Center Pro — Swing Shift Sundays

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an Experienced Customer Service Representative for a swing shift (between 10am and 8pm) with Sundays work. This onsite role pays $21–$24 per hour and requires handling high volumes of patient calls with professionalism and confidentiality under HIPAA.

You will document interactions in real time and support patients across multiple systems. Ideal candidates have 2+ years in call centers, excellent communication, strong multitasking, and keen attention to detail.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Demonstrated experience handling complex or sensitive customer interactions.
• Excellent verbal communication and professional phone presence.
• Strong multitasking and problem-solving skills.
• Accurate typing while speaking and documenting interactions.
• Strong attention to detail, spelling, and grammar.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion.
• Provide accurate information, guidance, and support to patients and callers.
• Document interactions thoroughly and in real time.
• Navigate multiple systems efficiently while maintaining call quality.
• Handle sensitive information with strict confidentiality (HIPAA awareness).
• De-escalate concerns and resolve issues effectively.
• Collaborate with internal teams to ensure timely patient support.

Skills

Customer service

Verbal communication

Multitasking

Typing accuracy

Detail orientation

Tools

HIPAA awareness

Job description

Hire Partnership is seeking an Experienced Customer Service Representative for a swing shift (between 10am and 8pm) with Sundays work. This onsite role pays $21–$24 per hour and requires handling high volumes of patient calls with professionalism and confidentiality under HIPAA.

You will document interactions in real time and support patients across multiple systems. Ideal candidates have 2+ years in call centers, excellent communication, strong multitasking, and keen attention to detail.