Healthcare Call Center Specialist – 1st Shift (Onsite)

Hire Partnership

Boston (MA)

Sur place

USD 29 000 - 33 000

Plein temps

14 jours+

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Résumé du poste

Hire Partnership is seeking an Experienced Call Center Representative for a Healthcare Call Center in Boston. This onsite, first-shift role runs 7am–6pm on Sundays, with Saturdays and Wednesdays off, and is Temp-to-Hire.

You will handle high-volume patient calls, document interactions in real time, and safeguard patient information in a HIPAA-compliant environment. Requires 2+ years of call center experience, strong communication, multitasking, and accurate typing.

Qualifications

2+ years of call center or high-volume customer service experience.
Experience handling complex or sensitive customer interactions.
Excellent verbal communication and professional phone presence.
Strong multitasking and problem-solving skills.
Accurate typing skills with the ability to document while speaking.
Strong attention to detail, spelling, and grammar.
Reliable with a consistent work history and professional judgment.

Responsabilités

Manage a high volume of inbound patient calls with professionalism and compassion.
Provide accurate information, guidance, and support to patients and callers.
Document interactions thoroughly and in real time.
Navigate multiple systems efficiently while maintaining call quality.
Handle sensitive information with strict confidentiality (HIPAA awareness).
De-escalate concerns and resolve issues effectively.
Collaborate with internal teams to ensure timely patient support.