Call Center Representative ( Swing shift between 8am-10pm-work every Saturday)

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an experienced Customer Service Representative to support a high-volume healthcare call center on a swing shift, onsite. You will handle inbound patient calls with empathy, document interactions in real time, and navigate multiple systems to provide accurate information.

The role requires 2+ years of relevant experience, strong communication, and meticulous documentation. You will work Saturdays with shifts 10am–8pm, and maintain HIPAA compliance while delivering

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Experience handling complex or sensitive interactions.
• Excellent verbal communication and professional phone presence.
• Strong multitasking and problem-solving skills.
• Accurate typing while documenting conversations.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Skills

Call center

Customer service

HIPAA awareness

Verbal communication

Typing

Attention to detail

Reliability

Tools

Electronic systems

Medical terminology

Job description

Experienced Customer Service Representative —Swing Shift, (between 10am and 8pm) — work every Saturday. Days Off: May not be consecutive. Pay: $21–$24 per hour. Location: Onsite.

A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

Key Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Required Qualifications

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work history
• Professional maturity and sound judgment

Preferred Qualifications

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databases
• Previous experience in a regulated or confidential environment

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT