Call Center Representative( Swing shift between 8am and 10pm, work every Sunday)

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an Experienced Customer Service Representative for a swing shift (between 10am and 8pm) with Sundays work. This onsite role pays $21–$24 per hour and requires handling high volumes of patient calls with professionalism and confidentiality under HIPAA.

You will document interactions in real time and support patients across multiple systems. Ideal candidates have 2+ years in call centers, excellent communication, strong multitasking, and keen attention to detail.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Demonstrated experience handling complex or sensitive customer interactions.
• Excellent verbal communication and professional phone presence.
• Strong multitasking and problem-solving skills.
• Accurate typing while speaking and documenting interactions.
• Strong attention to detail, spelling, and grammar.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion.
• Provide accurate information, guidance, and support to patients and callers.
• Document interactions thoroughly and in real time.
• Navigate multiple systems efficiently while maintaining call quality.
• Handle sensitive information with strict confidentiality (HIPAA awareness).
• De-escalate concerns and resolve issues effectively.
• Collaborate with internal teams to ensure timely patient support.

Skills

Customer service

Verbal communication

Multitasking

Typing accuracy

Detail orientation

Tools

HIPAA awareness

Job description

Experienced Customer Service Representative —Swing Shift, (between 10am and 8pm) - work every Sunday

Days Off: May not be consecutive
Pay: $21–$24 per hour
Location: Onsite

Key Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Required Qualifications

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work historyProfessional maturity and sound judgment

Preferred Qualifications

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databases
• Previous experience in a regulated or confidential environment

Hire Partnership is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT