Healthcare Call Center Specialist — Day Shift

Cleveland Clinic Health System; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Cleveland Clinic Health System is seeking a patient service representative to handle inbound calls across multiple locations, routing calls and providing information. You will use electronic directories and telecommunications equipment to transfer callers and document interactions.

The role requires a high school diploma or GED, 1 year of call center or 2 years of customer service experience (healthcare preferred), and a working knowledge of networking concepts.

Qualifications

• High school diploma or GED required.
• 1 year of call center or telephone operator experience, or 2 years of customer service experience; health care experience preferred.
• Solid understanding of networking/distributed computing concepts and messaging technology.

Responsibilities

• Handle inbound calls for multiple locations and route callers to the appropriate destination within established metrics.
• Navigate the QGenda on-call system to identify providers and process on-call pages or phone calls with patient details.
• Assist patients with dialing instructions, placing calls, and answering routine questions, while performing data entry tasks.

Skills

Inbound call handling

Customer service

Data entry

Networking concepts

Education

High school diploma or GED

Tools

QGenda on-call system

Job description

Cleveland Clinic Health System is seeking a patient service representative to handle inbound calls across multiple locations, routing calls and providing information. You will use electronic directories and telecommunications equipment to transfer callers and document interactions.

The role requires a high school diploma or GED, 1 year of call center or 2 years of customer service experience (healthcare preferred), and a working knowledge of networking concepts.