Patient Services Specialist — Flexible Scheduling

AdaptHealth, LLC; Murray (KY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

AdaptHealth, LLC seeks a Patient Service Representative to deliver compassionate customer support, answer calls and emails, and assist patients with insurance and service inquiries. The role requires maintaining HIPAA standards and accurate documentation while supporting a high-volume call center environment.

The position offers opportunities for growth through Level 2 and Level 3 progression, with a focus on accuracy, empathy, and collaboration across teams.

Qualifications

• Proven ability to deliver exceptional customer service.
• Strong communication and active listening skills.
• Knowledge of HIPAA guidelines and patient confidentiality.
• Familiarity with healthcare processes and insurance basics.

Responsibilities

• Answer calls and emails promptly to meet performance goals.
• Handle standard and advanced call types including insurance verification and DME orders.
• Process payments, orders, and returns with accuracy and empathy.
• Provide guidance to Level 1 reps and assist with escalated issues.

Skills

Customer Service

Communication

Technical Proficiency

Attention to Detail

HIPAA & Compliance

Healthcare Knowledge

Education

High school diploma or equivalent

Associate degree in healthcare or related field

Tools

MS Office

Database Systems

Job description

AdaptHealth, LLC seeks a Patient Service Representative to deliver compassionate customer support, answer calls and emails, and assist patients with insurance and service inquiries. The role requires maintaining HIPAA standards and accurate documentation while supporting a high-volume call center environment.

The position offers opportunities for growth through Level 2 and Level 3 progression, with a focus on accuracy, empathy, and collaboration across teams.