Onsite Healthcare Call Center Associate

Experis-US; Florida; On-site; USD 28,000 - 30,000; Full time

Job summary

Experis Technology Group is seeking a Customer Service I to join a healthcare client in Lake Mary, FL. This 12-month, onsite role handles inbound calls for supply orders and patient support for Neuro/CardioMEMs devices, ensuring accurate records and detailed documentation.

The ideal candidate has 1 year of customer service experience, with 2–3 years in a call center preferred, and strong communication and computer skills. Spanish speakers are a plus, and sponsorship is not required.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience required; 2–3 years of call center experience preferred.
• Associate degree or equivalent work history preferred.
• Spanish-speaking candidates preferred but not required.
• We are looking for candidates eligible to work without sponsorship.

Responsibilities

• Maintain patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with regulations.
• Schedule annual preventative maintenance appointments for patients.
• Ensure activities adhere to guidelines for handling medical device equipment.
• Coordinate customer returns and replacements per standards and protocols.

Skills

Verbal communication

Written communication

MS Office

Attention to detail

Problem-solving

Education

High School Diploma or GED

Associate degree or equivalent work history

Tools

CRM systems

Job description

Experis Technology Group is seeking a Customer Service I to join a healthcare client in Lake Mary, FL. This 12-month, onsite role handles inbound calls for supply orders and patient support for Neuro/CardioMEMs devices, ensuring accurate records and detailed documentation.

The ideal candidate has 1 year of customer service experience, with 2–3 years in a call center preferred, and strong communication and computer skills. Spanish speakers are a plus, and sponsorship is not required.