Customer Service I

Experis-US; Florida; On-site; USD 28,000 - 30,000; Full time

Job summary

Experis Technology Group is seeking a Customer Service I to join a healthcare client in Lake Mary, FL. This 12-month, onsite role handles inbound calls for supply orders and patient support for Neuro/CardioMEMs devices, ensuring accurate records and detailed documentation.

The ideal candidate has 1 year of customer service experience, with 2–3 years in a call center preferred, and strong communication and computer skills. Spanish speakers are a plus, and sponsorship is not required.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience required; 2–3 years of call center experience preferred.
• Associate degree or equivalent work history preferred.
• Spanish-speaking candidates preferred but not required.
• We are looking for candidates eligible to work without sponsorship.

Responsibilities

• Maintain patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with regulations.
• Schedule annual preventative maintenance appointments for patients.
• Ensure activities adhere to guidelines for handling medical device equipment.
• Coordinate customer returns and replacements per standards and protocols.

Skills

Verbal communication

Written communication

MS Office

Attention to detail

Problem-solving

Education

High School Diploma or GED

Associate degree or equivalent work history

Tools

CRM systems

Job description

Title: Customer Service I

Location: Lake Mary, FL 32746

Duration: 12 Months

Work Arrangement: 100% Onsite

Pay Range: $20 - $22 per hour (W2)

We are seeking a “Customer Service I” to join one of our leading healthcare clients. Customer Service Nature of Role: Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/CardioMEMs products. (These would be implantable or wearable devices used to monitor or treat heart failure or neurological conditions, e.g., brain pressure sensors, neural stimulators.) The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation. This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Key Responsibilities

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Qualifications

Education: High School Diploma or GED required.

Experience: Minimum of 1 year of customer service experience required; 2–3 years of call center experience preferred.

Preferred Education: Associate degree or equivalent work history.

Skills

• Excellent verbal and written communication skills along with high attention to detail.
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
• Demonstrated ability to use sound judgment and problem-solving skills.
• Ability to meet and maintain departmental KPIs.

Language

Spanish-speaking candidates preferred but not required.

We are looking for the candidate who are eligible to work with any employers without sponsorship.