Patient Experience Champion

1103 Team Member Services; United States; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid Time Off from Day One

403B Retirement Plan

Parental Leave

Career Development

Mental Health Resources

Job summary

AdventHealth in Orlando, FL is seeking a dedicated Day shift Call Center Associate for a full-time role. You will handle consumer inquiries, verify demographics and insurance details, and process authorizations to support patient care.

The ideal candidate has 1+ year of customer service experience, excellent communication skills, and the ability to stay calm under pressure. Spanish bilingualism is preferred. Benefits start day one, including health insurance, PTO, and retirement plans.

Qualifications

• 1+ year of experience in a call center or customer service environment.
• High School Diploma or equivalent required; Associate degree preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to workflows, scripting, and department greetings to verify demographics, insurance information, and authorizations.
• Assess department schedules to optimize resource utilization and avoid conflicts.
• Initiates insurance eligibility at scheduling to ensure timely authorization procurement.

Skills

Customer service

Attention to detail

Strong communication

Bilingual in Spanish

Education

High School Diploma or equivalent

Associate degree

Tools

CRM software

Microsoft Office

EMR/EHR systems

Job description

AdventHealth in Orlando, FL is seeking a dedicated Day shift Call Center Associate for a full-time role. You will handle consumer inquiries, verify demographics and insurance details, and process authorizations to support patient care.

The ideal candidate has 1+ year of customer service experience, excellent communication skills, and the ability to stay calm under pressure. Spanish bilingualism is preferred. Benefits start day one, including health insurance, PTO, and retirement plans.