Onsite Medical Equipment Customer Support Specialist

Abbott; Florida; Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plans

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Short Term Disability

Long Term Disability

Critical Illness Insurance

MetLife Benefits

401(k)

Resumo da oferta

Abbott in Lake Mary, FL is seeking a customer service agent to support patients, customers, and vendors through ordering and servicing medical equipment and supplies. The role requires clear communication, reliable attendance, and the ability to multitask in a fast-paced environment.

Bilingual English/Spanish candidates are preferred but not required. Primary responsibilities include handling calls about orders, processing orders in Salesforce and internal systems, maintaining records, following

Qualificações

• Minimum of 1 year of customer service experience
• Proficiency with Microsoft Office applications
• Strong problem-solving and critical thinking abilities
• Ability to collaborate effectively across teams

Responsabilidades

• Respond to customer inquiries promptly and professionally
• Process equipment, accessory, and supply orders
• Generate and manage orders using Salesforce and other internal systems
• Monitor open orders and proactively follow up to ensure completion
• Coordinate with vendors regarding shipments, deliveries, returns, and order status
• Maintain accurate documentation and customer records
• Perform outbound customer follow-up calls
• Escalate complex issues when appropriate
• Identify opportunities for process improvement
• Ensure compliance with HIPAA, PHI, and all applicable regulation

Descrição da oferta de emprego

Abbott in Lake Mary, FL is seeking a customer service agent to support patients, customers, and vendors through ordering and servicing medical equipment and supplies. The role requires clear communication, reliable attendance, and the ability to multitask in a fast-paced environment.

Bilingual English/Spanish candidates are preferred but not required. Primary responsibilities include handling calls about orders, processing orders in Salesforce and internal systems, maintaining records, following