Customer Service I

Experis (Austria); Florida; On-site; USD 28,000 - 30,000; Full time

Job summary

Experis is seeking a Customer Service I to join our healthcare client in Lake Mary, FL. This 12-month, onsite role requires handling medical equipment orders, maintaining records, and delivering exceptional service. Strong communication, reliability, and the ability to follow established processes are essential.

Preferred bilingual English/Spanish candidates, but not required. Proficiency with Salesforce and Microsoft Office is advantageous. All activities comply with HIPAA and privacy standards.

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong problem-solving and critical-thinking abilities.
• Ability to collaborate effectively across teams.
• Healthcare familiarity or Salesforce experience is a plus.

Responsibilities

• Handle customer calls regarding medical equipment and supply orders.
• Make outbound follow-up calls.
• Maintain accurate customer records.
• Process equipment, accessory, and supply orders.
• Resolve customer inquiries with excellent service.
• Follow HIPAA privacy and company compliance standards.

Skills

Time management

Professional communication

Detail-oriented

Team-focused

Attendance reliability

Multitasking

Call handling

System navigation

HIPAA awareness

Education

Associate degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Title: Customer Service I

Location: Lake Mary, FL 32746

Duration: 12 Months

Work Arrangement: 100% Onsite

Pay Range: $20 - $22 per hour (W2)

We are seeking a “Customer Service I” to join one of our leading healthcare clients.

Position Overview

We are seeking a customer-focused and detail-oriented Customer Service Agentto support patients, customers, and vendors through the ordering and servicing of medical equipment and supplies.

The ideal candidate will have strong communication skills, excellent phone etiquette, the ability to multitask in a fast-paced environment, and a proven track record of reliability and attendance. Bilingual (English/Spanish) candidates are preferred but not required.

Key Skills & Qualifications

• Strong time management and organizational skills
• Professional communication and phone etiquette
• Detail-oriented with the ability to follow established processes
• Team-focused mindset
• Excellent attendance and reliability
• Ability to manage multiple priorities while maintaining accuracy
• Comfortable handling inbound and outbound customer calls
• Ability to learn and navigate multiple systems and applications

This role requires someone who can quickly learn internal systems, understand call volume expectations, and consistently follow established work instructions and regulatory requirements.

Primary Responsibilities Include

• Handling customer calls regarding medical equipment and supply orders
• Making outbound follow-up calls
• Maintaining accurate customer records
• Processing orders and service requests
• Resolving customer inquiries while providing exceptional service
• Following HIPAA, privacy, and company compliance standards

Responsibilities

• Respond to customer inquiries promptly and professionally
• Process equipment, accessory, and supply orders
• Generate and manage orders using Salesforce and other internal systems
• Monitor open orders and proactively follow up to ensure completion
• Coordinate with vendors regarding shipments, deliveries, returns, and order status
• Maintain accurate documentation and customer records
• Perform outbound customer follow-up calls
• Escalate complex issues when appropriate
• Identify opportunities for process improvement
• Ensure compliance with HIPAA, PHI, and all applicable regulations

Basic Qualifications

• Minimum of 1 year of customer service experience
• Proficiency with Microsoft Office applications
• Strong problem-solving and critical-thinking abilities
• Ability to collaborate effectively across teams

Preferred Qualifications

• Experience in healthcare, medical office, or healthcare-related environments
• Experience with Salesforce or similar CRM systems
• Experience with data entry, inventory management, or order processing
• Associate degree or equivalent professional experience
• Familiarity with medical equipment or healthcare products
• Bilingual (English/Spanish) preferred but not required

We are looking for the candidate who are eligible to work with any employers without sponsorship